ანაბეჭდი

1. These General Terms and Conditions apply to all business relations of Caucasus Organic Fruits LTD (“COF”) and its customers (“customer”). These terms apply to all contracts and agreements unless explicitly agreed otherwise in writing.
2. Any changes, contradictions, or additions to these terms by the supplier will only be valid if expressly approved in writing by Caucasus Organic Fruits LTD.
3. Individual agreements made with the supplier will take precedence over these general terms and conditions. These individual agreements must be documented in writing.
4. All legally relevant declarations and notifications from the partner or buyer to Caucasus Organic Fruits LTD must be in written form to be valid.
5. This Terms and Conditions cover only the basic aspects of the cooperation process. For more detailed clarification, please contact our sales department at contact@caucasus-fruits.com or by phone at +995 599 776 553.

1. Order Conformation / Products Reservation  

1.1. The Supplier produces finished products upon the buyer's request. For each type of product to be delivered, the finished quantity is produced during or immediately after the harvest season. Any order will be requested by the buyer based on the "Order Confirmation." This form will be sent to you by our representative after the details have been agreed upon. After receiving the Order Confirmation, the buyer has five days to provide written confirmation that the Order Confirmation is correct and corresponds to the client's order. The confirmation can be sent to the email of the COF representative with whom customer was in communication or to the general email (contact@caucasus-fruits.com).

1.2. The Supplier undertakes to produce the products in accordance with the Production application within 45 calendar days after receiving the advance payment.

1.3. The Buyer may reserve a certain quantity of products for a specific date. Upon reserving the products, the buyer shall confirm that the information matches their request. The confirmation can be sent to the email of the COF representative with whom customer was in communication or to the general email (contact@caucasus-fruits.com). If the buyer is unable to collect the products by the reservation date or unable to pay for them, COF reserves the right to charge a storage fee for the products until the obligations are fulfilled.

2. Price and Payment Procedure

2.1. The Buyer makes an advance payment to the Supplier in the amount of 20% of the accepted order volume. Payment must be made within 5 (five) business days from the moment of the Buyer's confirmation of the Reservation or after confirmation of the "Order Confirmation."

2.2. After the quality test of the product has been conducted and the product's proper condition is confirmed, the client pays the remaining 80% of the order amount. Payment must be made within 10 business days after the confirmation of quality compliance. Payment must be completed before the product leaves the Supplier's warehouse.

2.3. For prices agreed in foreign currencies (e.g., USD), the conversion for payment to Georgian Lari (GEL) shall be calculated based on the (average) official exchange rate for the prior 30 days.

3.Quality assurance

3.1. Before shipping the products and paying the remaining order amount, a quality control of the products is conducted. The client has the right to send their representative to observe the inspection for compliance with FSSC 22000 standards. Additionally, the client has the right to request an external company (such as a logistics company) to verify the quality for compliance with FSSC 22000 standards. If the client does not conduct the inspections, Caucasus Organic Fruits LTD will assume this responsibility and perform the inspection itself. During this inspection, the client will receive a photo report and a delivery note regarding the condition of the products.

3.2. After the products have left the warehouse, Caucasus Organic Fruits LTD is not responsible for their preservation.

4.Refund

4.1. If, during the quality assessment of the product before shipping, any discrepancies with FSSC 22000 quality standards are found, the buyer has the right to either receive a refund of the advance payment or request a rework of the order. However, after the product has been shipped, Caucasus Organic Fruits LTD is not responsible for its preservation; these risks are assumed by the logistics company or the buyer. If discrepancies with FSSC 22000 standards are found after the product arrives with the buyer, Caucasus Organic Fruits LTD does not refund the money.

4.2. In the case of a refund, Caucasus Organic Fruits LTD is obligated to return the money within 20 workdays from the moment the return is confirmed by the supplier.

5. Delivery

5.1. The buyer collects the products from the supplier's warehouse on EX-WORKS Incoterms.

5.2. The supplier must ensure that the products are free from any third-party claims or rights. Failure by the supplier to meet this obligation entitles the buyer to demand a reduction in the price of the products and/or to terminate the contract and claim damages.

5.3. The supplier must guarantee that the packaging of the products protects them from damage or deterioration until they reach the destination. The packaging must withstand intensive crane transportation activities.

5.4. The packaging and labeling of the products must strictly comply with the requirements of the finished product specification and the terms of the contract, as well as the label mock-ups approved by the buyer for each type of product.

5.5. If the destination is not specified or the delivery is not confirmed, the products must be collected by the buyer or their subcontractor from the warehouse of Caucasus Organic Fruits LTD within 20 days. If this condition is not met, Caucasus Organic Fruits LTD reserves the right to charge a storage fee for the products until the obligations are fulfilled.

5.6. Each shipment must include a delivery note with the return address, delivery address, order number, material description, quantity, batch number, and expiration date, if applicable.

5.7. The client or the logistics company whose services were purchased must have transport insurance covering the value of the goods and provide proof of insurance upon request.

If you have any questions regarding Terms and Conditions, you may contact us.